The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 134 |
| Philadelphia, PA | 109 |
| New York City, NY | 96 |
| Brooklyn, NY | 87 |
| Pittsburgh, PA | 29 |
| Newark, NJ | 23 |
| Baltimore, MD | 23 |
| Jersey City, NJ | 20 |
| The Bronx, NY | 20 |
| Richmond, VA | 19 |
| Alexandria, VA | 19 |
| Queens, NY | 18 |
| Ashburn, VA | 18 |
| New Castle, DE | 18 |
| Louisville, OH | 17 |
| Fairfax, VA | 16 |
| Buffalo, NY | 16 |
| Virginia Beach, VA | 15 |
| Boston, MA | 15 |
| Charlotte, NC | 13 |
| Hyattsville, MD | 12 |
| Wilmington, DE | 11 |
| Bloomfield, NJ | 11 |
| Arlington, VA | 10 |
| Norfolk, VA | 9 |
| Atlanta, GA | 8 |
| Springfield, VA | 8 |
| Oklahoma City, OK | 8 |
| Reston, VA | 8 |
| Rochester, NY | 7 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
On My Soapbox 😷✊🏿✊🏾✊🏽✊🏼✊🏻 (@OneMinSoapbox) reported Kinda clear that @TEGNA is the problem in the @verizonfios dispute. #TegnaIsGreedy
- First Class Duck (@FirstClassDuck) reported
@talleyrandman @MarketUrbanism @RyanRadia I pay $55 for 75/75 from Verizon FiOS. Mind you, I’m on original equipment that can’t support the faster speeds…
- Merry Farrahmas 🎄🕎🏳️🌈 (@Fake_Farrah) reported
@verizonfios this is stupid. I don’t even care about WUSA9. From a PR/ customer retention standpoint, I expect you all to do better. You’re a major national brand. Finger pointing is childish. Surely you have someone at fios that is capable of negotiating a favorable outcome
- Verizon Support (@VerizonSupport) reported
@compsciboi We'll be glad to help and want to ensure you can pay your bill. To ensure you get the right support is this for Verizon Wireless or Verizon FiOS/TV? - Alan
- jett rink (@jessiekaiser) reported
@VerizonSupport my Fios router isn’t connected to the internet or TV. Is there an outage in my area?
- TMG CptDuDuBronze (@CptDuDuBronze) reported
@Bejezus You're wild bro... Virginia internet isnt so bad compared to most other places. If you have Fios its better than most all.
- Thomas Jones (@ferricoxide) reported
Hard to believe, but it was a dozen years ago, today, that I first got @verizonfios installed at my house (or, at least, that's when the initial appointment was for – according to my FB "memories" – I have vague recollections that the initial install wasn't problem-free).
- sjwbuster (@sjwbuster1) reported
@TEGNA @verizonfios make a deal already. Network channels should be free anyway. Don’t hide them behind paywalls. Stop this corporate bullsh*t.
- Diane McDonald (@DNMCDNLD) reported
@verizonfios I need to speak w corp executives. Verizonthrew us over to AOL they are not doing what they’re supposed to be doing. I am missing emails in my sent folders. This is a legal issue I have a sale going. My emails sent disappearing. Is AOL committing fraud?
- SheWhoWillNotObey (@she_obey) reported
@RemakingManhood Rural location no fios available. The company who services my area (the only company) was bought out, and since that buy out 8 months ago it's been nothing but trouble and crap.
- Chris (@CPark_1985) reported
@jcraiders34 @AnnieYuTV Right? You’re a @verizonfios customer? It’s so dumb- they better get this resolved before the NFL playoffs - I pay $200 / month and here I am not even getting a basic channel. Ridiculous
- Bhavinho (@bhavinho_) reported
Very cool for @Xfinity to go down while I’m working a COVID on call support shift remotely from home…because, y’know, COVID. This is the second major outage in a couple of months. I’m done with this ****, finally gonna eat the termination fees and switch to FIOS.
- Robert Miltenberger (@rmiltenb) reported
@virginianpilot Which @verizonfios would extend their coverage to more areas in Chesapeake. Wife and I bought a house 10 mins down the street from our last apartment community and only has Cox available.
- Diane McDonald (@DNMCDNLD) reported
@VerizonSupport Which Verizon Twitter page there are several which is very aggravating I am following the FiOS support
- hickey mouse (@mrhickey420) reported
@hazelmotes420 When i was like 13 i thought nickelback's photograph was such a good song that i made my mom come sit with me on the couch in the tv room so i could laboriously navigate to the verizon fios mtv on demand service and present to her the music video
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